DOA Guarantee
At Judy’s Planted Tanks, we take great care in packaging and shipping our livestock. However, occasionally losses can occur during transit.
If any livestock arrives deceased, we offer a DOA Guarantee. To qualify for this guarantee, please follow these steps:
- Notify us within 1 hour of receiving your package.
- Provide proof of the deceased livestock, including clear photos or videos.
- Ensure the livestock is still in its original packaging.
Shipping Policy
We strive to ensure that our livestock and plants arrive safely and efficiently. Here are our shipping details:
- Livestock and Plant Shipping: We only ship livestock and plants from Monday to Wednesday to prevent them from sitting in the courier’s warehouse over the weekend.
- Other Product Shipping: All other products can be shipped from Monday to Friday.
- Courier Services: We use The Courier Guy, with shipping charges set at R180, however, larger parcels will be subject to an additional fee.
- Alternative Shipping Option: We can ship dry goods using the locker-to-locker PUDO service for only R80.
- Local Collections: Local collections in Port Elizabeth are free, by appointment only.
Please note that we will only ship aquatic animals using the express shipping method.
Livestock Policy
We are committed to providing healthy and thriving livestock to our customers. Here are some important details to keep in mind:
- We do not accept returns on any livestock (plants, aquatic animals, etc.).
- We primarily sell juvenile livestock but may substitute adult specimens if available.
- We do not guarantee specific sexes for our livestock and may send a mix of males and females if available.
Order Cancellation Policy
We strive to provide exceptional service. Our cancellation policy is as follows:
Cancellation Terms
1. Orders cannot be cancelled once payment has been received. All sales are final.
Important Notes
1. Please ensure you review your order carefully before completing payment.
Order Processing Delays Policy
We strive to dispatch orders promptly. However, please note:
1. Some stock is stored in our Cape Town facility and may require additional time to transport to Port Elizabeth.
2. Orders containing these items may experience delays of up to 3-5 business days.
Factors Contributing to Delays
1. Stock location
2. Transportation logistics
What We’re Doing
We’re working to optimize our inventory management and shipping processes.
Need Help?
If you have any questions or concerns about your order or delivery, please contact us:
- Email: judysplantedtanks@gmail.com
- Whatsapp: 060 349 5761
Thank you for choosing Judy’s Planted Tanks!